Real humans on every ticket. Average first response under 30 minutes for paid plans. We help with migrations, performance tuning, and the occasional 3 AM crisis.
Open a ticket from your client area. Triaged by engineers, no script-following.
Open a ticket →Cloud VPS instances are typically online within 60 seconds of payment. Dedicated servers take 30-60 minutes for stock models, longer for custom configurations.
Yes — for shared hosting and VPS plans we offer free migration from any other provider. Open a ticket with your existing credentials and we handle it.
Visa, Mastercard, American Express, and PayPal via Paddle (our merchant of record). Bank transfer is available for annual plans on request.
Yes — 30 days, no questions asked, on all hosting and VPS plans. Dedicated servers have 7 days. See Refund Policy for details.
Frankfurt and Falkenstein in Germany, Helsinki in Finland, Amsterdam in the Netherlands. All Tier III/IV facilities. See Datacenters for details.
Yes — service credits are issued automatically when uptime drops below 99.9% in a billing month. See SLA Agreement for the calculation and procedure.
Yes — upgrades are immediate and pro-rated. Downgrades take effect at the next billing cycle. Cancel any time from the client area.
GDPR-compliant data handling, EU-based datacenters where applicable, no selling of personal data. Read the full Privacy Policy.